BI Solution to safeguard profitablitiy and operational excellence
Case Study Summary
Client: Hoekstra Transport
Website: hoekstrasneek.nl
Industry: Transport & warehousing
Impact made:
- Data driven decisions possible on customers of Hoekstra Transport
- Drives culture of responsibilty and shared facts
- Finding patterns in data so you know where to improve
- Continued profitablity of the company since implementation of BI systems for 10+ years
Challenge & Solution
Transforming data from all relevant IT systems used to create metrics that drive business performance is not easy. That's why they asked me to extract data from the following systems:
- Transport Management System
For all relevant planning data and logistics operations tracking - Time Keeping System
For both truck drivers & warehouse personnel to track wage costs and operational performance. - Bookkeeping System
For costs, turnover, and financial performance tracking
This data is then transformed & combined using Qlik to create data models containing all relevant metrics & dimensions to measure performance. This data is visualized in interactive dashboards or automatically shared in PDF reports.
Results & Impact
- Weekly automated reports shared among heads of operations, head of Finance & CEO
- End of year reports with all relevant KPI's availible for all customers of Hoekstra Sneek.
- Continued data quality of over 90% over several years.
- Continued profitablity for 10+ years.
- Being able to share key quality data with customers to show sustainability.
Dashboard & Reporting Showcase
Note on Data Privacy
All sensitive information such as customer names, employee details, and specific financial figures have been censored in these screenshots to protect business confidentiality while demonstrating the solution's capabilities.
Operational report page 1
Turnover and KPI's tracking profitability
Operational report page 2
Turnover KPI's and operational statistics
Operational report page 3
Operational KPI's tracking resource usage
Interactive Experience
These screenshots showcase static views of our interactive dashboards. In the live environment, users can drill down into specific metrics, adjust time periods, and create custom views based on their specific needs.
Additional Context
- Hoekstra has been a customer for 10+ years.
- Regularly has new projects to explore data & drive value.
- Response time on dealing with errors within 48 hours.
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